FAQs

Museums.Co Collection

I don’t know the title of a work of art. How can I find it?

If you know the name of the artist, you can search to see all the works in our collection. If you know the museum that owns the work you can search for the museum by name and browse any works that we have available from their collection. If you’ve seen it in an exhibition that is available on our site you can also find it there.

Do you have this particular painting?

Try searching by artist, title, exhibition or museum. If you don’t find it, we may not have it yet! We are continually working with our museum and private collection partners to bring in images from their collections and exhibitions.

If there is a specific work of art that you would like to see on Museums.Co, please submit your request to info@museums.co. We can’t promise we will get it - but we’ll add it to our list of works to bring into the collection!

Production and Shipping - Within the US

How long does it take for the order to be produced?

We typically ship orders for unframed prints within 1-2 business days after receiving the order. Orders for framed items are typically shipped within 5-7 business days after receiving the order.

How will my order be shipped?

Every item that is ordered is created on demand. Attention to detail in design, materials, and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. Unframed prints are rolled in tubes and shipped via USPS Priority Mail. Framed items, artblocks, and unframed canvases are packaged in specially designed boxes and shipped via FedEx ground. If you have purchased both framed and unframed prints, the items will be shipped separately.

Has my order shipped?

Every item that we sell is printed on-demand, just for you. Once your order is printed and ready, we will send out a shipping confirmation and tracking number to the email you provided when placing your order. You can also contact customer service with questions, simply email us with your order number.

Can you offer expedited shipping?

All unframed items are sent via USPS Priority Mail out of Milwaukee with likely delivery within 3 business days (within Continental US) of the ship date. Framed items are usually shipped via FedEx ground service out of Portland which results in a 3-5 business day travel time. If we haven't provided an expedited shipping option during the order placement process, just contact Customer Service and we can provide pricing for an expedited shipping option that matches your needs.

Production and Shipping - Canada, UK, and EU

How long does it take for the order to be produced?

We typically ship orders for unframed prints within 1-2 business days after receiving the order. Orders for framed items are typically shipped within 5-7 business days after receiving the order.

How will my order be shipped?

Every item that is ordered is created on demand. Attention to detail in design, materials, and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. Unframed prints are rolled in tubes and shipped via USPS First Class Package International. Artblocks and unframed canvases are packaged in specially designed boxes and shipped via FedEx International. If you have purchased both framed and unframed prints, the items will be shipped separately.

Has my order shipped?

Every item that we sell is printed on-demand, just for you. Once your order is printed and ready, we will send out a shipping confirmation and tracking number to the email you provided when placing your order. You can also contact customer service with questions, simply email us with your order number.

Can you offer expedited shipping?

All unframed items are sent via USPS First Class Package International out of Milwaukee with likely delivery within 3-5 business days for Canada and 10-14 business days for the UK and EU. Framed items are usually shipped via FedEx International service out of Portland which results in a 3-5 business day travel time depending on the service selected. If we haven't provided an expedited shipping option during the order placement process, just contact Customer Service and we can provide pricing for an expedited shipping option that matches your needs.

Is my international order subject to taxes?

In some cases, national import duties or taxes are required to be paid to the local customs office prior to the delivery of the order. While we don't know the exact amount of the duties/taxes, we'll be happy to help with searching the available resources to determine an approximation of the amount due. 

Production and Shipping - Australia (updated 7/27/18)

How will my order be shipped?

Every item that is ordered is created on demand. Attention to detail in design, materials, and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. Unframed prints are rolled in tubes and shipped from Melbourne via Au Post with parcel tracking. When other products become available, this posting will be updated to explain shipping methods for those products.

Returns and Exchanges

I don’t like this item, can I return it?

Yes. You can return items purchased from Museums.Co within 30 days of delivery. Exchanges and refunds issued will be for the item purchase price only. The original shipping charges are nonrefundable. Your refund will be issued once the item has been received at Museums.Co. Please visit our returns page for more details

Items in my order arrived damaged. Will you replace them?

Despite the care that we invest in packaging all orders for shipment, occasionally an order is received with damage that occurred in transit. We encourage all customers to inspect their purchase carefully as soon as possible after receipt, especially if damage to the shipping carton is visible. Please do not discard the shipping carton and packing materials until you have confirmed that your product is undamaged because we will need photos of these items in order to process your replacement item. In the event that damage to an unframed print occurs in transit or if you discover any defect in manufacture, please contact Customer Service within 7 business days after receipt of the order and we will provide a replacement. In the event that damage to an framed print occurs in transit or if you discover any defect in manufacture, please contact Customer Service within 7 business days after receipt of the order and we will evaluate the damage and determine a corrective action that meets your satisfaction. 

Wholesale and Trade Accounts

Do you offer adjusted pricing and terms for resellers and framers?

Yes, we offer a program with preferential pricing and terms for resellers, framers, decorators, and home stagers. Submit an inquiry and we can work with you to set up an account.

Museum Discounts

I get a member discount at the museum; does that apply to your website?

At this time, museum membership discounts are not available on the Museums.Co website. Until that functionality is built into the website, please contact the museum where you are a member and inquire at the shop about placing an order for you.