We have very few returns because we take great care with the quality and craftsmanship of our made-to-order products. However, from time-to-time, shipping errors or shipping damages do occur. We want you to be completely satisfied with the products you purchase and with the customer service that you receive. If for any reason you are dissatisfied with the product or the service you receive, please tell us. We will strive to make it right.
If you are not satisfied with your purchase, we will provide an exchange or refund your purchase (less shipping costs) according to your choice.
Attention to detail in design, materials and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. We ask you to do the same when you receive your purchase. In the event that damage occurred in transit or if you discover any defect in manufacture, please email us using the form below within 7 days of delivery. We will accept returns within 30 days of delivery.
You must obtain return authorization prior to shipping an item back to us for a refund or exchange. This will allow our customer service team to provide you with proper return instructions as well as updating your order record. Return instructions typically include rolling or wrapping the product as close as possible to the condition it arrived to you and then repackaging it into the original shipping carton for return to our office. A UPS or USPS return label will be provided for you to print and affix to the packaging. The packaged item can then be dropped off at a UPS or USPS facility.
Upon return, your merchandise will be inspected. Exchanges, credits, and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with governing laws. Shipping charges are nonrefundable.
For Orders Shipped to Locations Outside the US: There have been an increasing number of instances where unframed prints have arrived at their destinations with damage to the edges. We are attributing this to inspections performed by Customs personnel and improper repackaging of the print after the inspection. Unless there is a defect in manufacture or materials that renders the printed image unsatisfactory, we no longer offer refunds or exchanges on orders shipped outside the US.